Sales & Customer Experience Executive · Lahore, Pakistan
I turn first conversations into long-kept clients.
Two years of pairing sales strategy with structured follow-up — built for small businesses and startups who need every client relationship to compound, not churn.
Client retention trendAug '24 – Present
120% of target · 6 mo straight
94% CSAT, up from 82%
98% retention rate
200+ clients managed
01
Impact, in numbers
0%
Of monthly sales targets, six consecutive months running.
0%
Customer satisfaction score, up from 82% in 3 months.
0%
Of at-risk clients retained through personalised outreach.
0%
Retention rate across a 200+ client portfolio.
02
Experience
Sales & Customer Experience Executive
Pakistan · 2 yrs 1 mo
- →Achieved 120% of monthly sales targets for six consecutive months through strategic upselling and cross-selling.
- →Lifted customer satisfaction from 82% to 94% within three months via a structured follow-up system.
- →Retained 85% of at-risk clients through personalised, solution-oriented outreach.
- →Managed a portfolio of 200+ high-value clients at a 98% retention rate.
- →Cut average call handling time by 15% while keeping quality scores above 90%.
Sales Manager
Wazir Son's BPO · Lahore · 1 yr 9 mo
- →Led sales strategy and team leadership within the telecom and customer service sector.
- →Drove customer acquisition and hit ambitious, team-wide targets.
- →Built a foundation in business development that carried into her next role.
03
Skills & strengths
Sales & Strategy
Customer Experience
Tools
04
Education
Allama Iqbal Open University
Continuing Studies
2019 — 2024
Punjab Board of Technical Education, Lahore
F.A, Accounting & Finance
Jan 2017 — Dec 2018
Let's talk retention.
Open to sales & customer experience roles where relationships are the product. Based in Lahore, available to discuss remote and on-site opportunities.